Author:

Sue Glasscock, Kimberly Gram

Title:

Workplace Recognition: Step-By-Step Examples of a Positive Reinforcement Strategy

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Customer Review An excellent template for effective recognition., November 27, 1999 - Reviewer: Dee Hansford from Orlando, Florida   As a fellow recognition professional, I know how difficult and rewarding the role is and I am grateful to Ms. Glasscock and Ms. Gram for gathering the data, outlining the process steps and creating an elegant and strategic blueprint for effective recognition, no matter what the work environment. Organized into sections that deal with Meaning, Myths, Methods and Magic, Workplace Recognition clearly and concisely establishes the business case for recognition and cites statistical data and respected management experts as additional support for the book's premise. Good and bad scenarios bring the messages right into the workplace we are all familiar with and help us understand the consequences of our actions and behaviors. I wish I had this book as a resource during my tenure as manager of Cast Recognition at the Walt Disney World® Resort. Our team and over a thousand Cast Members worked many months to create the first global recognition process for over 35,000+ Cast Members. I believe that this book could have saved the organization many hours of research, benchmarking and just plain trial and error. The book is well researched and analytical in its approach yet it speaks to the intrinsic needs we all have as co-workers, bosses and team members. It explains the how and the why of practicing positive reinforcement in straightforward, jargon-free language. I recommend it to anyone who is interested in creating a more positive, productive workplace.

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