Author:

H. James Harrington

Title:

Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness

Click here for book details (Opens in a new window)

 

Editorial Reviews Book Description It's one of the hot topics for the 1990s--how to apply quality improvement techniques originally developed for the manufacturing sector to service industries. How to Take the Lead in Business Process Management details how to do it, providing a step-by-step formula that helps companies improve quality and productivity in the support areas. Here in one comprehensive volume is all the information an organization needs to start the improvement process right away: how to determine customer needs and expectations and deliver the best service; how to establish which processes drive your business; how to create process improvement teams and train team leaders; how to eliminate bureaucracy, simplify the process, and reduce processing time; how to measure progress and provide feedback to participants; how to document the levels of improvement and certify operations and activities; and how to ensure ongoing improvement. Two special features further enahance the value of this highly practical guide: (1) a chapter of case histories, showing the results of business process improvement, and (2) an exhaustive section that guides readers in the application of problem-solving methods, value analysis and process analysis techniques, perfection analysis, work simplification programs, and more.

Newsletter:

For more information I invite you to join the FREE “Affirmation For The Mind” Newsletter.
Click Here to join now!. Includes FREE copy of “As A Man Thinketh” by James Allen

“Give me just 10-minutes a day and I will show you how to live the life of your dreams.” Guaranteed...

Sculptor 3 integrates “7 Proven, Powerful and Effective” technologies to create the most amazing reality creation program ever conceived.

So... while you sit in front of your computer for just 10 minutes a day, you will be using 7 effective disciplines that have been combined to produce incredible results.

Here's How To Stop Negative Thoughts Even If You've Never Wanted To

It can bring you years of good fortune... make you very, very wealthy... broaden your circle of friends... and put people in awe of you... 100% Guaranteed.

Warning: Please do not use the information supplied by AffirmWare to diagnose, treat, any health problem or disease. If you suspect that you have a medical complaint please consult your health care professional.

Copyright © 2011 AffirmWare Pty Ltd - All Rights Reserved. Any questions you may have regarding the above copyright statement can be directed to AffirmWare Pty Ltd. AffirmWare Pty Ltd may contain links to sites on the Internet, which are owned and operated by third parties. You acknowledge that AffirmWare Pty Ltd is not responsible the content located on these Site.

[Disclaimer] [Privacy] [Terms of Service]