Author:

Anne M. Burris

Title:

Service Provider Strategy: Proven Secrets for xSPs

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Editorial Reviews Book Info Offers a complete framework for success as an ASP, ISP, or WASP. Presents specific best practices for identifying revenue opportunities. Softcover. From the Back Cover In Service Provider Strategy Primer, one of the world's leading xSP consultants offers a complete framework for success as an ASP, ISP, or WASP. Drawing upon experiences with the world's leading xSPs, Anne Burris presents specific best practices for identifying revenue opportunities; sales and marketing; provisioning; optimizing service levels; providing world-class support; billing; and more. Insightful view on working with Serivce Providers, August 27, 2001 - Reviewer: Rick Hamer from Chicago, IL Having worked as a consultant for one of the main firms, I have worked on many Service provider assignments. Usually they involve either planing for the startup of a new provider or starting new services within an existing one. One reading this book I found it very true to life and it provides excellent checklists both as reminder to the experienced and also to aid the novices in what needs to be done. The case studies show alot of the thought processes these providers go through and I would highly recommend this book for anyone working in a Service Provider or anyone thinking of starting one up.

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